Return requests must first be communicated to Lè Velair by email. This can be done via customerservice@le-velair.nl. Lè Velair will then make a return form available.  

Please include the following in the email:

- Order number;

- Item(s) that you would like to return;

- The reason for return.

We will not accept items that have been used, items damaged by improper use or items returned after the 14 day cooling off period. Sale items may not be returned. Products ordered online may be returned for a refund or exchange if the product and packaging are returned unused and in its original condition.

Unfortunately we do not offer free returns. You are responsible for your return shipping costs plus return shipping method. If you choose to return by envelope, the responsibility lies with the sender. We therefore always recommend sending it as a letterbox package with track & trace. 

The shipping costs paid when purchasing the goods will not be reimbursed in the event of a full/partial return. If there is a partial return where the threshold amount for free shipping is no longer reached, the shipping costs will be charged. The shipping costs will be deducted from the return. 

Products that have been personalised, customized, altered or otherwise made to fit your specific order cannot be returned.

• Earrings, ear cuffs, piercings and adjustable rings cannot be returned for hygiene reasons. *The exception applies to adjustable rings that the cancellation (by email) will be honored within 24 hours after delivery. 
• Sale items cannot be returned. 

If these products are sent with the returns, Lè Velair will not participate in this. These jewelry are also no longer returned to the customer.